To turn off your microphone: 1. Position the mouse over your image on the screen and in the upper right you will find the image of a microphone. 2. Click it, it will turn off or on. To turn off your camera: you should see your image on the screen and click on Cam off […]
If you are experiencing technical difficulties during the virtual meeting, click on Request assistance and an administrator will join the meeting to help you.
To test your computer or mobile before the meeting you should: 1)Access your dashboard using your email and password or Magic Link. 2)Click on the red button that says Test my hardware.
You have 2 ways to access the survey: 1)When the virtual meeting ends, click on Exit meeting and submit survey. That way you will access the survey automatically. Once you completed it, click on Save to send it. 2)If you haven’t completed the survey when the virtual meeting ended, you can follow these steps: a)Go […]
To share your screen during the virtual meeting you should follow these steps: 1)Join the virtual room 2)Click on Share my screen → Share my entire screen
There are two different ways to invite a colleague to the virtual meeting: You can share your credentials to login to your profile. Your colleague can follow the same process as you to join the virtual room since the platform allows you to connect from different devices in the same session at the same […]
You can access the virtual meetings using any device that has access to the internet, using any of these browsers: Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, iOS and Android – it is not compatible with Internet Explorer. There is no need to download any apps.
If the page does not load correctly, try reloading it. If this doesn’t work, login using an incognito page. Check if you have VPN activated. If you have, please disconnect it. Try using a different device and a different browser. We recommend using Google Chrome. If none of the above steps work, request the credentials […]
To access your virtual meeting you should: 1)Go to Schedule → View/Update my schedule. 2)Look for the meeting that you want to join. 3)Click on the Join the virtual room button. Remember that you will do a test to verify that your internet connection, web camera and microphone work correctly, so don’t forget to […]
To reschedule a meeting, you should follow these steps: 1)Cancel the meeting: a)Go to Schedule → View/Update my schedule. b)Look for the meeting that you want to cancel. c)Click on Cancel meeting. 2)Request another meeting to the counterpart: a)Go to Matches → My matches. b)Look for the participant and click on the Request meeting button. […]